Refund & Return Policy

All Sales Final — General Policy

All RAW Roots purchases are final. We do not accept returns or exchanges for change of mind, personal preference, or buyer's remorse. Each drop is a limited, time-sensitive release. Once sold, packs are not restocked.

By placing an order, you acknowledge that you understand and accept this policy.

Eligible Refund Situations

We will issue a full refund or replacement in the following circumstances:

• Order cancelled before shipment: If we cancel your order for any reason on our end (e.g., restricted state, out of stock, pricing error), you will receive a full refund within 5–7 business days.
• Damaged or defective packaging on arrival: If your order arrives with damaged packaging that compromises the integrity of the sealed product, contact us within 7 days of delivery with photo documentation. We will offer a replacement or full refund at our discretion.
• Incorrect item shipped: If you receive a product different from what you ordered, contact us within 7 days of delivery. We will correct the order at no additional cost.
• Lost in transit: If a package is confirmed lost by USPS tracking and has not arrived within 21 days of the ship date, contact us and we will investigate. Replacements or refunds for lost packages are at our discretion and subject to carrier investigation outcomes.

Non-Eligible Situations

We do not offer refunds or replacements for:

• Change of mind or buyer's remorse
• Packages returned to sender due to incorrect address provided by the customer
• Packages delayed by USPS or other carriers beyond our control
• Orders shipped to states where products were subsequently restricted after the order date
• Germination results — we sell seeds as collectibles, not for germination, and make no germination guarantees whatsoever
• Packages showing as delivered per carrier tracking

How to Request a Refund

To submit a refund or replacement request:

1. Email [email protected] within 7 days of delivery (or within 21 days of ship date for lost packages)
2. Include your order number, a description of the issue, and photo documentation where applicable
3. We will respond within 3 business days

Approved refunds are processed to the original payment method within 5–10 business days of approval. Processing times depend on your bank or card issuer.

Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us directly at [email protected]. We resolve eligible issues promptly. Fraudulent chargebacks may result in account suspension and referral to relevant authorities.

Contact

Breedtech LLC d/b/a RAW Roots
Email: [email protected]
Web: growrawroots.com