Shipping Policy

1. Eligible Destinations

We ship only to eligible domestic U.S. addresses. We do not ship internationally or to APO, FPO or DPO addresses. Service to U.S. territories and possessions depends on legal classification and available postal service. An order to an ineligible destination will be canceled and refunded to the original payment method.

We currently do not ship to Idaho or Kansas. Restricted destinations are blocked at checkout. Eligible destinations may change at any time because of a change in federal, state or local law, a regulatory or enforcement action, or a carrier or payment-provider restriction. We may set a last order date or last shipment date for any Product or destination and will post it on the Site. We will not ship an order that we reasonably believe cannot lawfully be delivered to its destination, even if the order was accepted earlier; that order will be canceled and refunded as described in the Refund and Return Policy.

Change in federal law.The amendment of the federal definition of hemp by Section 781 of Division B of Public Law 119-37 takes effect on the date set by that law, as it may be delayed or amended (on the date of this Policy, December 11, 2026) (the “Federal Change Date”). For Products affected by that change, we will post on this page the last date to place an order and the last date on which we will tender an order to the carrier before the Federal Change Date. If the Federal Change Date is delayed or amended, we may post revised dates, and a posted date applies to every order not yet shipped. We will not ship an affected order that we reasonably expect cannot be delivered before the Federal Change Date. An affected order that has not been tendered to the carrier by the last shipment date we post will be canceled and refunded. Carrier transit is outside our control, and setting these dates is not a representation that any Product may lawfully be purchased, received or possessed before or after the Federal Change Date.

2. Carrier

USPS is our primary carrier. We may use UPS or another eligible carrier when available and lawful. Label creation does not mean the carrier physically received the package. Tracking will identify the assigned carrier and service.

3. Delivery Window

We normally deliver within three to five business days after payment confirmation. That period is the whole journey (order processing, packing, dispatch and carrier transit) and not a processing period with transit added on top of it. Weekends and holidays do not count. A different drop-specific period will be displayed on the drop page and at checkout before purchase. If we reasonably expect not to meet this window, we will provide the delay notice, revised date, consent option, cancellation and refund required by law.

4. Transit

Transit begins when the carrier accepts the package and is counted inside the three to five business days stated in Section 3, never added to it. A carrier may still be delayed by volume, weather, inspection or interruption; where that happens we treat it as a delay against that window rather than as a separate estimate, and Section 3 governs what we owe you. This does not limit your rights if we fail to meet a shipping promise or the package is lost or damaged.

5. Address Changes

Review your address before paying. Change requests are not guaranteed. If support confirms a correction in writing before dispatch, we will use the confirmed address. If a package returns because of an incorrect customer-provided address, we may offer reshipment at actual cost or refund recovered merchandise less nonrecoverable shipping, unless law requires another remedy. We correct our own address error without charge.

6. Packaging and Documentation

We use reasonably protective, discreet outer packaging. We do not promise absolute anonymity: a carrier, payment processor, fulfillment provider or authority may access information needed for service or legal compliance. Packs must remain sealed and associated with their edition or lot to preserve traceability.

7. Loss, Damage and Delivery

If tracking does not show delivery and the package has not arrived within 21 days after shipment, contact us to begin an investigation. For visible damage, keep the package, label, packing slip and sealed Product and contact us within seven calendar days after delivery. If tracking shows delivered but the package is missing, check the delivery location, reception area, neighbors and carrier notices and contact us. We will investigate reasonable evidence of incorrect delivery.

8. Refused, Held or Seized Packages

We do not promise automatic replacement. We will investigate the cause. If the issue results from a RAW Roots error, classification or documentation, we will provide the required remedy. If it results from false customer information or attempted unlawful receipt, we may deny compensation to the extent permitted by law.

If a carrier or authority holds, refuses or returns a package because of a change in law, or in its interpretation, that occurs after the package was tendered, we will investigate and tell you the available options. If the package is returned to us undelivered, we will refund the merchandise as described in the Refund and Return Policy.

9. Shipping Contact

Email [email protected] and include the order number and tracking number. Our target initial response is within three business days.